24 Hour Roadside Assistance

GM Programs > Certified Pre-Owned > 24 Hour Roadside Assistance

GM Optimum 24 Hour Roadside Assistance

Even high-quality design and engineering can't prevent occasional problems. That's why we created GM Roadside Assistance.

GM Roadside Assistance is an important added benefit of ownership. It's complimentary for the duration of the New Vehicle Limited Warranty Coverage period. But when your New Vehicle Limited Warranty coverage expires, so does your link to help in case you need it.

Roadside Assistance includes:

Emergency Towing Service

If your vehicle becomes disabled for any reason, including an accident, call Roadside Assistance. Our 24-hour computerized national network will provide complimentary towing to the nearest authorized General Motors dealer, to a maximum of $100. If there is not an authorized General Motors Dealer within 50 km, our Roadside Advisor may provide alternative arrangements. For security reasons, towing service will not be provided for unattended vehicles.

Lockout Service

If you're locked out, Roadside Assistance will help get you back in your vehicle and back on the road. If you can't gain access to or start your vehicle due to lost or broken key, or keys locked in the vehicle, Roadside Assistance will dispatch assistance or arrange to have your vehicle taken to the nearest authorized dealership.

In all these situations maximum coverage is $100. An original receipt is required. To ensure security, the driver must present the vehicle registration and personal ID before lockout service is provided.

Flat Tire Change

Flat tire? If you can supply an inflated spare in good condition, Roadside Assistance will send someone to change it for you.

Jump-Start Service

Dead Battery? Whatever the reason a call to Roadside Assistance ensures that someone is on hand to give you a friendly boost.

Emergency Fuel Service

Miles from anywhere and out of gas? We'll arrive with enough to get you on your way (approximately $5.00). Both service and gas are complimentary. Service to provide diesel fuel may be restricted. For safety reasons, propane and other alternative fuels will not be provided through this service.

Trip Interruption Benefits and Assistance

In the event of a warranty related disablement, while en-route and over 250 kilometres from original point of departure, you may qualify for trip interruption expense assistance. This assistance covers reasonable reimbursement of up to a maximum of $500 (Canadian) for (A) meals (maximum of $50/day), (B) lodging (maximum of $100/night) and (C) alternate ground transportation (maximum of $40/day). This benefit is to assist you with some of the unplanned expense you may incur while waiting for your vehicle to be repaired.

Pre-authorization, original detailed receipts and a copy of the repair order are required. Once authorization has been given your advisor will help you make necessary arrangements and explain how to claim for trip interruption expense assistance.

Who is covered?

Roadside Assistance coverage is for the vehicle operator, regardless of ownership, and is in effect for the duration of the Base Warranty coverage. Roadside Assistance is not part of or included in the coverage provided by the General Motors of Canada Limited Total Warranty. General Motors of Canada Limited reserves the right to make any changes or discontinue the Roadside Assistance program at any time without notification.

The Roadside Assistance Centre reserves the right to limit services or reimbursements to an owner or driver when in the advisor's judgment the claims become excessive in frequency or type of occurrence.

Trip Routing Service

Upon request, Roadside Assistance will send you detailed, computer-personalized maps, highlighting your choice of either the most direct route or the most scenic route to your destination, anywhere in North America, along with any helpful travel information we may have pertaining to your trip. To request this service, please call us toll-free at 1-800-268-6800.

We'll make every attempt to send your personalized trip routing as quickly as possible, but it's best to allow three weeks before your planned departure date. Trip routing requests will be limited to six per calendar year.

Alternate Service

Your Roadside Assistance service call is on us. However, if we cannot provide timely assistance (for instance, because of extreme weather conditions), your advisor may authorize you to secure local emergency road service, and you will be reimbursed up to $100 when you submit the original receipt to GM Roadside service.

Towing and Road Service Exclusions

Specifically excluded from Roadside Assistance coverage are towing or services for vehicles operated on a non-public roadway/highway, off-road, fines, impound towing caused by a violation of local, municipal, Provincial or Federal law, and mounting, dismounting or changing of snow tires, chains or other traction devices.

24-Hour Toll-Free GM Roadside Assistance Hotline 1-800-268-6800

When you call the GM Roadside Assistance hotline, you'll reach a trained advisor at our 24-hour Roadside Assistance Centre. With access to a computerized national network, your advisor will determine the most appropriate assistance for your situation.

We can serve you most promptly if you have the correct information at hand:

  • Your vehicle identification number which is on the left side of the windshield at the cowl or on the vehicle ownership permit
  • Your name and address
  • A phone number where we can reach you
  • The model and description of your vehicle
  • Your present odometer reading
  • Your licence plate number
  • The present location of your vehicle
  • A description of your vehicle's problem

We cover the cost of the service call on a "sign and drive away" basis. However, Roadside Assistance does not pay for repairs.

Optimum Vehicles

All Optimum Vehicles feature a minimum 3 months or 5,000 kilometres (whichever comes first) of 24-hour roadside assistance. That includes trip interruption coverage and trip routing service to help you quickly find your way.

You're covered if:

Your Optimum Vehicle is still within the manufacturer's New Vehicle Limited Warranty period, it's covered by GM Roadside Assistance.

Your manufacturer's warranty-covered non-GM vehicle does not offer a Roadside Assistance Program. General Motors will provide 3 months or 5,000 km, whichever comes first, of GM Roadside Assistance from the date of your Optimum Vehicle purchase.

Your Optimum Certified Used Vehicle has less than 3 months and 5,000 km of remaining Manufacturer's New Vehicle Limited Warranty. General Motors will provide an additional 3 months or 5,000 km, whichever comes first, of GM Roadside Assistance once your remaining Manufacturer's New Vehicle Limited Warranty expires.

To receive Roadside Assistance, simply call 1 800 268 6800 and a service operator will be dispatched to the scene. If your vehicle can't be repaired onsite, it will be towed to the nearest GM Dealership or GM authorized repair facility. If you need to pull your vehicle out of mud or snow, you're covered for winching service, up to $100 per occurrence.

If your vehicle is disabled and you are a minimum of 250 km from home, a Trip Interruption reimbursement allowance will be provided to help pay for:

  • Reasonable expenses (meals and lodging) up to a maximum of $195 per day and/or
  • Alternate transportation up to a combined maximum of $500 per incident

All Roadside Assistance Plans also include a no-charge Trip Routing Service, providing you with:

  • Suggested travel routes
  • Points of interest
  • Maps

Roadside Assistance and Trip Interruption coverage doesn't apply to:

  • Vehicles operated off-road
  • Fines or impound towing charges caused by a violation of local, municipal, Provincial or Federal law
  • The mounting, dismounting or changing of snow tires, chains or other traction devices
  • Disablement or services resulting from physical damage to your vehicle
  • Total or partial theft of your vehicle
  • Expenses that are covered under any other program

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Dueck Richmond 12100 Featherstone Way,
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Tel: (604) 273-1311
Toll-Free: 1 (877) 606-4115
Service: 1-888-215-8955
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12100 Featherstone Way
Richmond, BC V6W 1K9
1 (877) 606-4115
(604) 273-1311

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